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This form should only be used to report issues with site performance.Other subjects such as content, advertising or circulation should be taken up using the contacts elsewhere on this page.It is essential that your email is headed “Complaint” in the subject line and contains the following information: your name, postal address, email address and telephone number; title of the publication concerned; date of publication; page number or website page address (or a copy of the story); and details of the complaint.We may ask for more detail, but once the full details have been established, we will try to resolve any complaint brought under the Editors’ Code within 28 days.The customer service email can be found here https://help-singles.eharmony.com/app/ask.When submitting a question, the typical response time is 24 hours.
If you have a customer care issue, please contact Match Customer Care at 1-800-92-MATCH (1-800-926-2824) or visit the Customer Care site here.
We didn’t bombard the representative with questions; we asked if e Harmony required the user to initially provide secure information prior to signing up for a subscription.
He explained the initial questionnaire only required minimal information.
The secure information was required when signing up for a subscription. When you contacted customer service, did you have the same experience?
Send us your news, pictures, videos or events Click to report a technical issue NB.